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customer response survey form
(Purchase order)
CSV.8210F - Rev. C Dated April 23, 2014
*
Indicates required field
Company Name
*
Name
*
First
Last
Purchase Order Number
*
Phone Number
*
Email
*
Cornerstone Valve Sales Order Number
*
The primary quality objective at Cornerstone Valve is to provide products and services that meet or exceed specified quality, performance, and reliability standards in order to achieve complete customer satisfaction. The materials and products utilized by Cornerstone are controlled from receipt to shipping in order to ensure the highest quality for our customers. It is our goal to exceed customer satisfaction.
For each item identified below, indicate the numbers shown on the scale below that most accurately identifies your perception of our product/service for the above project or purchase order.
SCALE: 1 =Very Dissatisfied, 2 =Dissatisfied, 3=Neutral, 4=Satisfied, 5= Very Satisfied, N/A Non Applicable
Shipments received on requested shipping dates
*
1
2
3
4
5
Not Applicable
Material/product properly identified with specified marking requirements
*
1
2
3
4
5
Not Applicable
Shipping Documents legibility upon material arrival
*
1
2
3
4
5
Not Applicable
Material/product packaged securely upon arrival
*
1
2
3
4
5
Not Applicable
Rate our level of customer service
*
1
2
3
4
5
Not Applicable
Received requested information or answers in a timely manner
*
1
2
3
4
5
Not Applicable
Production lead-times meet your schedule
*
1
2
3
4
5
Not Applicable
Rate our level of technical competence
*
1
2
3
4
5
Not Applicable
Nonconforming product and credits handling
*
1
2
3
4
5
Not Applicable
Competitive prices and services
*
1
2
3
4
5
Not Applicable
Sales staff courtesy and professionalism
*
1
2
3
4
5
Not Applicable
Sales visits scheduling
*
1
2
3
4
5
Not Applicable
Follow-up timing and accuracy
*
1
2
3
4
5
Not Applicable
Overall product quality compared to your needs
*
1
2
3
4
5
Not Applicable
Overall product quality compared to other suppliers you purchase from
*
1
2
3
4
5
Not Applicable
Overall quality management program documents
*
1
2
3
4
5
Not Applicable
Overall quality of material/product or service
*
1
2
3
4
5
Not Applicable
Overall Satisfaction with CV Product/Service: Probability to purchase future products and/or services
*
1
2
3
4
5
Not Applicable
Additional Comment
*
I agree to receiving marketing and promotional materials
Submit
Home
History
Quality Management
Health, Safety & Environment
ESG
AIS Compliant
Install Base
Short Deliveries
Careers
Made in the USA
Industrial
Federal
Applications
Oil & Gas Subsea
Oil & Gas Production
Oil & Gas Topside
Aerospace
Chemical & PetroChem
Cryogenic
Maritime
Mining
Power Generation
Pulp & Paper
Refining
Solutions
Top Entry
>
Model TE - 1 / 2 / 3
Model TP - 1
Model TE - 4
End Entry
>
Model EE - 1 / 2 / 3
Model FB
Model FBC
Ball Needle Ball
Rotary Control Valve
Center Split-Body
Check Valve
Custom Engineered
Resources
Gallery
Brochures
Certifications
Customer Survey (PO)
Customer Survey (Gen)
Contact
UA-81888028-1